Mukts Refund Policy
Last updated: April 17, 2024
At Mukts, we strive to provide the highest quality home maintenance services. However, we understand that there may be occasions when our services do not meet your expectations. This refund policy outlines the terms and conditions under which refunds may be issued.
1. Eligibility for Refunds
Refunds may be granted under the following circumstances:
- Service Not Delivered: If the booked service was not delivered as scheduled due to a fault on our part.
- Incomplete Service: If the service provided was incomplete or not performed to the agreed standards.
- Quality Issues: If the service provided did not meet the expected quality standards as per our service agreement.
2. Refund Process
To request a refund, customers must follow these steps:
- Contact Us: Reach out to our customer service team within 7 days of the service date.
- Provide Details: Provide detailed information about the service issue, including service date, service provider’s name, and the nature of the problem.
- Investigation: Our team will investigate the issue, which may include contacting the service provider and reviewing any relevant documentation or evidence provided by the customer.
- Resolution: We will notify you of the outcome of the investigation within 14 days. If your refund request is approved, we will process the refund to your original payment method within 7-10 business days.
3. Non-Refundable Situations
Refunds will not be issued in the following situations:
- Change of Mind: If the customer changes their mind after the service has been performed.
- Cancellation Fees: Any fees associated with the cancellation of services outside our cancellation policy terms.
- Non-Compliance: If the issue is due to the customer's failure to comply with service instructions or terms and conditions.
4. Partial Refunds
In cases where only part of the service was unsatisfactory, Mukts may offer a partial refund corresponding to the portion of the service that did not meet standards.
5. Contact Information
For any questions or concerns regarding our refund policy, please contact us at:
6. Changes to This Refund Policy
Mukts reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.
